A Monero transaction ID alone does not publicly show its recipient and amount. If a deposit is disputed, the sender can use the transaction key for that payment so the recipient or support team can check whether a particular address received a particular amount. This does not require sharing a wallet seed or private spend key.
The order ID tells the exchange which order you mean. The transaction ID identifies the Monero transfer. A transaction key or a wallet-generated proof can connect that transfer with a stated destination and amount. Keep these distinct so the support team can ask for the minimum information needed.
| Item | What it helps establish | Sharing guidance |
|---|---|---|
| Exchange order ID | Which application record to investigate | Send to the service's support channel |
| Monero transaction ID | Which chain transaction to inspect | Share with the recipient or support |
| Destination XMR address | Which wallet address is being checked | Compare with the address issued for the order |
| Transaction key or supported proof | Whether the transaction paid that address and how much | Share only for the specific payment and trusted case |
| Seed phrase or private spend key | Control over wallet funds | Never share for payment verification |
Monero hides payment details from ordinary public inspection. A block explorer can show that a transaction exists, but the hash alone does not prove that your exchange deposit address received the order amount.
A transaction key is generated for an outgoing transfer and can be used for payment verification. It still discloses information about that specific payment, so send it only to the intended recipient or the service handling the case. A seed phrase or wallet private spend key is unnecessary.
In the Monero GUI, open the sent transaction in History and use its payment-proof option if available. The official guide shows a P control that reveals the transaction key. In the CLI, get_tx_key TXID retrieves a stored transaction key; wallet settings must have recorded transaction information when the payment was made.
check_tx_key TXID TXKEY ADDRESS.A positive check proves an amount was sent to the specified address in that transaction. It does not by itself prove the exchange completed, that the funds remain spendable or that a later payout was made.
A restored wallet may not retain the locally stored key for an older outgoing transaction. Check the original sending wallet's history or the platform that initiated the withdrawal; do not create a new payment merely to “retry” a missing proof.
If the transaction checks out but the exchange order is waiting, inspect its confirmation count, deposit amount and processing status. For a wallet receiving the payout, the XMR receiving guide explains sync checks. Keep the order ID when contacting support, and start at the exchange home for a new order.
See Monero's official payment-proof walkthrough and wallet RPC documentation for verification behavior.
No. Monero keeps those details private from ordinary public observers. A case-specific transaction key or proof allows targeted verification.
No. A legitimate payment check needs the order and transaction details, not the secret that controls your wallet.
No. It establishes the Monero payment to the checked address. Exchange processing and payout are separate order stages.
Check the original wallet or sending platform's records and tell support which information is available. Do not fabricate a proof or send another deposit without reviewing the existing order.