Contact xmr-exchange.org Support
For help with a specific exchange, keep your order ID and transaction hash ready. Send a concise description of what you expected, what you sent and which network your wallet used.
Order Help
Write to [email protected] for deposit detection, amount differences, payout questions or an address error noticed after order creation. Include the order ID first so the message can be matched to its route. The service target is a first response within one business day during Monday–Friday, 09:00–18:00 UTC.
A transaction hash helps identify a transfer on its source chain. Screenshots can add context, but send only information relevant to the case and never a wallet recovery phrase.
Privacy, Compliance and Security Contacts
- Privacy requests: [email protected].
- Order review questions: [email protected].
- Suspected phishing or security issues: [email protected].
Use a support channel that matches the issue. General guidance is available in How It Works; the AML policy explains when an order may need additional review.
Check a Message Before Sharing Details
Use addresses ending in @xmr-exchange.org for project correspondence. Support does not need your wallet seed phrase, private key or account password to identify an exchange order.
If you have already paid to an address you suspect is incorrect, preserve the transaction details and contact support. Do not make a second transfer to test the address.